Managed Tablets for Field Workers
Wholesale and product distribution companies employ various field workers, such as:
- Sales reps
- Merchandisers
- Promoters and brand ambassadors
- Auditors and mystery shoppers
In their work, these employees are usually using a tablet and a few corporate applications for business automation and communication.
Using unmanaged mobile devices could be challenging because of:
- Unintended use – installing extra apps (games or social networking) and browsing Internet consumes mobile data and reduces the work efficiency;
- Configuration issues – every user can customize the desktop appearance and device configuration, which makes devices hard to be used by another employee;
- Outdated work apps caused by the lack of forced updates from the management center;
- Work interruptions due to tablet software failures (without remote assistance, most issues require an IT support visit).
Installing a mobile device management system efficiently protects the corporate mobile devices from these issues. The overall performance is improved by extra MDM benefits:
- Managed desktop displays only apps required for works – besides unintended use prevention, this makes the workflow more clear and straightforward.
- Central management console allows supervisors and IT support engineers to track the status (and even the location) of every device.
- Locked mode efficiently prevents unintended installation of applications, customizing the tablet configuration, and using browser.
- Remote control and logging helps IT support engineers to diagnose and fix the software issues remotely without visiting headquarters.
As a result, implementation of the MDM system may spare up to 4-8 work hours of a field worker and up to 1-2 work hours of a qualified IT engineer per month per device, so in most cases the investments in the MDM software license return in less than 3 months.
Implementation workflow
Whereas the IT engineering and support staff is always happy to automate their duties, advantages of mobile device management are not always clear for linear managers. The most frequently asked question is: are benefits of the MDM system worth the license costs?
To dispel the management’s doubts, Headwind team proposes a free trial and a straightforward implementation workflow (from collection of requirements and pain points to the full product operation and support).
The implementation of Headwind MDM for field worker management is transparent and can be supplemented with clear and concise documentation suitable to be used by top management.
Let’s start now, the first step is a free trial request.