Device management in a service company
Effective management of a vehicle fleet is a headache of many service companies. Service cars are travelling from one destination to another according to their waybills. Once the job is completed, drivers submit their work reports by using enterprise tablets mounted in their vehicles.
Most drivers aren’t tech-savvy, so software issues may deprive them of a necessary tool. In addition, supervisors often require the drivers to update the waybill online and track the vehicle location.
Waste disposal service
One of our early clients was the IT manager of the waste disposal company. He complained challenges while using unmanaged tablets.
- Field workers are able to close business app and take unofficial side jobs during work hours.
- Workers frequently uploaded fake photos (wrong time/location) to avoid penalties for missed work.
- Supervisors lacked reliable data to enforce quality and accountability.
To help the company’s IT manager solve these tasks, our team has installed Headwind MDM Enterprise on all corporate mobile phones. Some devices didn’t support MDM mode because they were running older Android versions. Headwind MDM works well even on older devices, however the IT manager must regularly check out the integrity of corporate software versions. The web panel of Headwind MDM makes it easy to perform this maintenance work.
After a two-month test-flight period, the company accepted the mobile device management system for commercial operation and included the software in its business processes. The implementation sped up user feedback to the enterprise software developers, as well as the deployment of updated mobile applications to the company’s mobile devices.
Inspired by the successful implementation, Headwind MDM sales managers were able to outline the benefits of the device management for various service companies and state services managing a vehicle fleet:
- Delivery services
- Maintenance companies
- Police
Automated photo reports
As a visual confirmation of the job completion, field workers used to send photos to their management. This process wasn’t efficient enough and needed to be improved. To address this, Headwind MDM provided an automated system of photo reporting linking every picture to the location and sending images to the server in the background.
Implementation of this plugin not only improved the field worker management, but also reduced the maintenance costs, due to its ability to manage free space and delete old and outdated images from the corporate tablets.