Device management in a service company
Effective management of a vehicle fleet is a headache of many service companies. Service cars are travelling from one destination to another according to their waybills. Once the job is completed, drivers submit their work reports by using enterprise tablets mounted in their vehicles.
Most drivers aren’t tech-savvy, so software issues may deprive them of a necessary tool. In addition, supervisors often require the drivers to update the waybill online and track the vehicle location.
Garbage disposal service
One of our early clients was the IT manager of the garbage disposal company. He complained that company employees (drivers) are using a third-party mobile software, which isn’t very reliable and requires frequent updates. Another complaint coming from the management is a frequent waybill violation negatively affecting the overall work.
To help the company’s IT manager solve these tasks, our team has installed Headwind MDM Enterprise on all corporate mobile phones. Some devices didn’t support MDM mode because they were running older Android versions. Headwind MDM works well even on older devices, however the IT manager must regularly check out the integrity of corporate software versions. The web panel of Headwind MDM makes it easy to perform this maintenance work.
After a two-month testflight period, the company accepted the mobile device management system for commercial operation and included the software in its business processes. The implementation sped up user feedback to the enterprise software developers, as well as the deployment of updated mobile applications to the company’s mobile devices.
Inspired by the successful implementation, Headwind MDM sales managers were able to outline the benefits of the device management for diverse service companies managing a vehicle fleet:
– Delivery companies
– Energy repair service
– Police
Automated photo reports
As a visual representation of the job completion, field workers were sending pictures to their management. This process wasn’t efficient enough and needed to be improved. For that purpose, Headwind MDM provided an automated system of photo reporting which binds every picture to the location and sends images to the server in the background.
Implementation of this plugin didn’t only enhance the field worker management, but also reduced the maintenance costs, due to its ability to manage free space and delete old and outdated images from the corporate tablets.